Privacy Policy

Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm on if your not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. ShinyTickets.com will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.


Refunds and Exchanges
Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues, teams and theaters, generally prohibit ShinyTickets.com from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.


Billing Information Verification
Orders are processed only after billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, ShinyTickets.com will attempt to contact you, using the information provided at the time of purchase. If ShinyTickets.com is unable to reach you after its initial attempt, ShinyTickets.com may cancel your order and may sell your tickets to another customer without further notice.

Occasionally, events are canceled or postponed by the promoter, team, band or venue. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any canceled or postponed event, please check the event information online or contact us. If you purchase a ticket through ShinyTickets.com, and a refund is issued, then ShinyTickets.com will most likely give you a refund by issuing a credit to the credit card that you used to purchase that ticket.


Exchange Refund policy
ShinyTickets.com typically only offers refunds and/or exchanges based on the promoter's, team's or venue's instructions. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion.

When ShinyTickets.com issues you a refund for a ticket, it will issue a refund of the ticket's face value paid plus surcharge less 5% of the total for a handling fee. Only the credit card that was used to make the purchase, will receive credit for the refund. ShinyTickets.com will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.

If an event is canceled, please Contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.